Delivery Policy

Delivery Policy

  • We charge a flat rate of R100 for orders under R1,000 but national delivery is free for all orders over R1,000.

  • After checkout, you will receive an order confirmation email and we’ll begin processing your order. Processing can take between 3 and 15 business days (excluding weekends and holidays). We’ll be sure to then send you a notification once your order has left the warehouse.

  • Deliveries are made from 08:00 AM to 17:00 PM Monday to Friday. We will contact you via the email you provided at checkout to notify you on the day of our arrival.

  • If you haven’t received your order within xxx days of receiving your order confirmation email, please contact us at with your name and order number, and we will look into it for you.

What is the total delivery time for my order?

All orders are processed in 2-3 business days. For large parcels, processing time may extend up to 4 days. Orders are not processed during holidays or weekends.

The estimated delivery time of your order depends on the shipping method that you choose during checkout.

Here are the shipping charges and speed of delivery for domestic deliveries:


Local South Africa:

Flat Fee of R80.00 for all order country wide, orders over R1000.00 will receive free delivery.



Shipping Method

Shipping cost

Delivery Estimate

FedEx standard $40 15 business days
FedEx Express/DHL $60 10 business days

Delays might occur during peak season.


Which locations do you deliver to?

We ship all orders within South Africa and take orders Internationally as well.


What locations are eligible for same-day delivery?

Our Takealot catalogue is the only items where same-day delivery is possible.


How do I check the status of my order?

You will receive email notifications from time to time. You may also track your order status on our Order tracking page.


What should I do if the tracking number I receive is not working?

We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team.


What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.


What should I do if I receive a damaged item?

Please use to address any damaged items you have received, please have photos ready of the damage. Alternatively, you can reach us on our Instagram channel.


What are the shipping timelines for international delivery?

International orders will arrive in 10-14 business days from the receipt of your order. You will receive shipping estimates at the time of checkout.


What duties and taxes apply?

Shipping costs for international orders will include international taxes, duties and value-added tax. At the time of checkout, the final order cost will reflect these charges.


How can I return the item?

Return an item is simple. Log into dispute management portal on our shopping site, mark the dispute as return and upload a picture of item that you wish to return. You may also choose from the various return options. Once your request is received, our delivery agent will pick up your package. For detailed information, read our returns policy.